5bmw3 Privacy Policy

This Privacy Policy ("Policy") describes how 5bmw3 ("5bmw3," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "User") who access or use the 5bmw3 online casino platform available at https://5bmw3.com (the "Platform").

5bmw3 is committed to protecting the privacy and personal data of all users in accordance with the Republic Act No. 10173, known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. This Policy applies to all personal data collected through the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

For the purposes of the Data Privacy Act of 2012 and this Policy, 5bmw3 acts as the Personal Information Controller in respect of the personal data collected from users of the Platform. This means that 5bmw3 determines the purposes and means by which your personal data is processed.

Where 5bmw3 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and cloud hosting services — those parties act as Personal Information Processors and are bound by data processing agreements that require them to handle your data only in accordance with 5bmw3's instructions and applicable law.

If you have any questions about how 5bmw3 processes your personal data, or wish to exercise any of your data subject rights, please contact our Data Protection Officer using the details provided in Section 14 of this Policy.

5bmw3 collects personal data from you in several ways — directly when you provide it to us, automatically when you use the Platform, and from third parties where permitted by law. The categories of personal data we collect include:

3.1 Data You Provide Directly

• Registration Data: Full legal name, date of birth, email address, mobile number, and residential address provided when creating your 5bmw3 account.
• Identity Verification (KYC) Data: Government-issued identification documents (e.g., Philippine passport, SSS ID, driver's license), proof of address documents, and selfie photographs submitted for account verification purposes.
• Financial Data: Payment method details including GCash account numbers, PayMaya account details, bank account information (BPI, BDO, Metrobank), and transaction history. Note: 5bmw3 does not store full card numbers or CVV codes.
• Communications Data: Messages, emails, and chat transcripts exchanged with our customer support team.
• Preference Data: Game preferences, notification settings, and responsible gaming limit configurations set within your account.

3.2 Data Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, bet history, win/loss records, and navigation patterns within the Platform.
• Location Data: General geographic location derived from your IP address, used to verify jurisdictional eligibility.
• Cookie Data: Data collected through cookies and similar tracking technologies as described in Section 9 of this Policy.

5bmw3 uses the personal data we collect for the following purposes:

5bmw3 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

Under the Data Privacy Act of 2012, 5bmw3 processes your personal data on the following legal bases:

• Contractual Necessity. Processing is necessary to perform the contract between you and 5bmw3 — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation. Processing is required to comply with applicable laws and regulations, including KYC/AML obligations, tax reporting requirements, and gaming regulatory requirements.
• Legitimate Interests. Processing is necessary for 5bmw3's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services, provided those interests are not overridden by your rights and freedoms.
• Consent. For certain processing activities — such as sending marketing communications and using non-essential cookies — 5bmw3 relies on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5bmw3 does not sell your personal data. We share your data only in the following limited circumstances:

• Service Providers. We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, customer support platforms, and analytics providers. These parties are contractually bound to process your data only on our instructions and in accordance with applicable law.
• Regulatory and Law Enforcement Authorities. We may disclose personal data to government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive — including disclosures required under Philippine AML regulations.
• Business Transfers. In the event of a merger, acquisition, or sale of all or part of 5bmw3's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
• With Your Consent. We may share your data with third parties for purposes not listed above where you have provided explicit prior consent.

5bmw3 primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure and analytics providers — may process data in other countries.

Where personal data is transferred outside the Philippines, 5bmw3 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:

• Standard contractual clauses approved by the National Privacy Commission of the Philippines;
• Transfers to countries recognized as providing an adequate level of data protection;
• Binding corporate rules where applicable within corporate group structures.

You may request further information about the specific safeguards applied to international transfers of your personal data by contacting our Data Protection Officer.

5bmw3 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, or longer if the communication relates to an ongoing dispute or legal matter.
• Marketing Preferences: Retained until you withdraw consent or request deletion, whichever is earlier.
• Technical and Usage Data: Retained for up to twenty-four (24) months from collection, after which it is anonymized or deleted.

When personal data is no longer required, 5bmw3 will securely delete or anonymize it in accordance with our internal data disposal procedures.

5bmw3 uses cookies and similar technologies (such as web beacons and local storage) to enhance your experience on the Platform. The types of cookies we use are:

• Strictly Necessary Cookies. These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled.
• Functional Cookies. These cookies remember your preferences and settings — such as your preferred language, game settings, and responsible gaming limits — to provide a more personalized experience.
• Analytics Cookies. These cookies help us understand how users interact with the Platform by collecting aggregated, anonymized usage data. This information is used to improve Platform performance and user experience.
• Marketing Cookies. These cookies are used to deliver relevant promotional content to you based on your interests and usage patterns. They are only placed with your explicit consent.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by 5bmw3:

1. Right to be Informed. You have the right to be informed about how your personal data is collected and processed, which this Policy fulfills.
2. Right to Access. You have the right to request a copy of the personal data 5bmw3 holds about you, along with information about how it is being used.
3. Right to Correction. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
4. Right to Erasure. You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
5. Right to Object. You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
6. Right to Data Portability. You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
7. Right to Lodge a Complaint. You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days of receipt.

The 5bmw3 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. 5bmw3 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 5bmw3 Platform, please contact us immediately using the details in Section 14.

5bmw3 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption. All data transmitted between your device and the 5bmw3 Platform is encrypted using SSL/TLS protocols. Sensitive data stored on our servers is encrypted using AES-256 encryption.
• Access Controls. Access to personal data is restricted to authorized 5bmw3 personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication. 5bmw3 supports two-factor authentication (2FA) for account login to provide an additional layer of security for your account.
• Regular Security Audits. 5bmw3 conducts regular security assessments, penetration testing, and vulnerability scans to identify and address potential security risks.
• Incident Response. In the event of a personal data breach that poses a risk to your rights and freedoms, 5bmw3 will notify the National Privacy Commission and affected users within the timeframes required by applicable law.

While 5bmw3 takes all reasonable steps to protect your personal data, no security system is completely impenetrable. You are responsible for maintaining the security of your own account credentials and for notifying us immediately if you suspect any unauthorized access to your 5bmw3 account.

5bmw3 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, we will notify registered users by email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how 5bmw3 protects your personal data.

Your continued use of the 5bmw3 Platform following the posting of any changes to this Policy constitutes your acceptance of those changes. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or complaints about this Privacy Policy or the way 5bmw3 handles your personal data, please contact our Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 directly from the 5bmw3 Platform — identify your inquiry as a data privacy matter for priority routing.
• Email: [email protected]
• General Support: [email protected]

We aim to acknowledge all data privacy inquiries within 48 hours and to resolve them within thirty (30) days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.